Frequently Asked Questions
Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.
Is it possible to change my date?
Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.
Tell me more about your cancellation policy.
Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.
How does the billing process work?
To secure your booking, we request a 50% down payment with the remaining 50% to be paid 24 hours prior to your event.
What is the process for managing guest invites?
Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.
Can I receive a receipt for my order?
Absolutely! Feel free to reach out to our dedicated customer service team with your order number.
Need further assistance?
Need help finding the answers you need? Let’s have a conversation.
了解我們的退款政策，讓您的購物體驗更安心！
我們提供清晰的退款政策，確保您在購物時感到放心，並能輕鬆處理任何問題。
✓ 透明的退款流程，讓您無後顧之憂。
✓ 專業的客戶服務，隨時為您解答疑問。
退款政策
退款條件
我們的退款政策旨在確保客戶滿意。如果您對購買的產品不滿意，請在30天內聯繫我們以獲得退款。
退款流程
請遵循以下步驟以申請退款：1. 聯繫客服 2. 提供訂單號 3. 返回產品 4. 等待退款處理。
退款時間
退款通常在收到退回產品後的7-10個工作日內處理。
聯繫我們
如有任何疑問，請隨時聯繫我們的客服團隊，我們將竭誠為您服務。
我們重視每一位客戶的意見，並致力於提供最佳的購物體驗。若您對產品有任何不滿，請不要猶豫，立即聯繫我們的客服團隊，我們將竭誠協助您解決問題。
我們的目標是讓每位客戶都能感受到滿意和安心。無論是產品的質量還是售後服務，我們都會不斷努力提升，以確保您的需求得到滿足。
退款申請須知
在申請退款之前，請確保您已閱讀並理解我們的退款政策。所有退回的產品必須保持原狀，並附上購買證明。若產品有損壞或使用痕跡，我們將無法處理退款。
我們感謝您對我們的支持，並期待未來能繼續為您提供優質的產品和服務。如果您有任何疑問或需要進一步的協助，請隨時聯繫我們的客服團隊，我們將隨時為您提供幫助。